Shipping policy
Shipping Policy
Grumpy O.G. | Print-on-Demand (Made-to-Order)
Shipping Overview
All Grumpy O.G. items are made to order and fulfilled through our production partner (Printify). This means your order is produced after it is placed, then shipped to you.
Processing Time
Most orders are produced within 2–7 business days before shipping. Processing time may increase during high-volume seasons or promotional periods.
Shipping Time
After production, shipping time typically ranges from 3–7 business days depending on the destination and carrier. Delivery estimates are not guaranteed.
Shipping Rates
Shipping rates are calculated and shown at checkout. If a free-shipping promotion is active, the offer details will appear at checkout.
Tracking
When available, tracking information will be sent to the email address provided at checkout. Please allow up to 24–48 hours for tracking updates to populate after your order ships.
Address Accuracy
Customers are responsible for providing an accurate shipping address. If an order is returned due to an incorrect or incomplete address, we may not be able to offer a replacement or refund.
If your order arrives damaged, or you believe there is a production issue, email us within 14 days of delivery at grumpy.og.clt@gmail.com with your order number and photos so we can review and resolve it in accordance with our production partner’s policy.
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